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<h2 class="wp-block-heading">Testing Active Sync and fixing access issue on Exchange 2013</h2>



<p>If you have an issue with ActiveSync on Exchange 2010/2013 and you want to troubleshoot it, First test ActiveSync from Microsoft Exchange Management shell.</p>
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<h2 class="wp-block-heading">You can use the following cmdlet to start</h2>



<p>Test-ActiveSyncConnectivity -MailboxCredential (Get-Credential domain\user) -UseAutodiscoverForClientAccessServer</p>



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<p>As you can see in the previous snapshot, the test failed in folder syncing part. But in order to get the full report on the failure we&#8217;ll have to add the option | fl and if you want to export the report to a text file you can use the parameter >;c:\1.txt which will export the command output to a text file name called 1.txt on the C root drive.</p>
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<h2 class="wp-block-heading">Resolution:</h2>



<p>As you can see the eror says &#8220;Internal server error&#8221; and if you proceed to read the error in the middle it says &#8220;Active Directory operation failed on DC.server.local. This error is not retriable. Additional information: Access is denied. Active Directory response: 000000005 up to <;INSUFF_ACCESS_RIGHTS>;. Searching for this error a little bit I found that it&#8217;s related to Inheritance under the user&#8217;s security advanced settings.</p>
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<p>Once this was applied the user was able to log in from mobile without an issuedel.icio.us Tags: ;<a href="http://del.icio.us/popular/Exchange">Exchange</a>,<a href="http://del.icio.us/popular/ActiveSync">ActiveSync</a>,<a href="http://del.icio.us/popular/ActiveDirectory">ActiveDirectory</a>,<a href="http://del.icio.us/popular/Exchange+Mobile.">Exchange Mobile.</a><br></p>

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