Category Archives: Mail

Brightmail does not deliver email to Distribution group members

The Story

Note: This article assumes you have Brightmail Gateway

When you try to send an email to a particular Exchange Distribution group Group@domain.com the result is either users don’t exist or you might get the following error if you test with Microsoft Test connectivity online tool.

Error:

The server returned status code 554 – Transaction failed. The server response was: 5.7.1 Delivery not authorized

Other related errors

‘554 5.7.1: You are not allowed to connect’

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Cause:

Because the group has been cached in the Symantec gateway with its old members, The result could be an error that users don’t exist or delivery is not authorized.

Solution:

To solve this problem, You need to go to Brightmail gateway Administration > Directory Integration and click on your AD Directory > Advanced and hit on Clear Cache.

This would cleared the cached group and take the most recently updated group and its members.

This should resolve the problem.

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How to clear the DDS cache in Messaging Gateway

https://knowledge.broadcom.com/external/article?legacyId=tech132131